Conflict Identification and Resolution

difference Identification and Resolution BUS 610 Organizational Behavior Currently I am employed at Bank of America, they Bank of America established a unused subdivision called the enterprise Estate Unit where deceased customers accounts argon handled. When we the employees were notified that the Enterprise Estate Unit was cosmos established everyone was excited because it was a rule to move into a unalike line of business.Bank of America associates are not allowed to post out or rehearse for different positions until they have been at their current position for at leas a year, however when associates were notified about the late department the advice given by human resources was all associates could apply with plaudit of their manager. With that overbold schooling associates (new hires and tenured associates) apply to be in the new department. The mesh arose when new hires were being hired to move to the new department over the tenured associates and the tenured associ ates did not think that was fair.After complaints were issued to the billet attracter about new hires being picked over the tenured associates, the site attraction had to investigate why new hires were being allowed to post out to different positions. After investigation the site leader found out the information given by the human resource department was incorrect, only associates that had been with the alliance for a year or more were allowed to apply for the position. Recruiters that interviewed associates for the position as well as knew that only associates that had been with the connection for a year or more could apply for different positions.Poor communication was the cause of this conflict. There was a neglect of foreign communication, the communication between the companys staff and clients, suppliers, and vendors (Kondrat, 2009). Applications were sent to a third-party recruiting company that did not know the policy of only posting to positions after(prenominal) being with a company for a year. Because employees did not receive shed light on direction, the rule is that associates could only apply for positions after a year of being with the company, however the posting stated that with supervisor approval, anyone could post for the position.Consequently, employees self managed and created their take in rules and priorities, which differed from the organization. Poor communication is a big problem that causes conflict in an organization. Chris Joseph said in his article that in a workplace consideration lose of communication leads to conflict, which can harm an organization, and poor communication creates conflict in a number of ways, the types of conflict that could arise due to the neediness of communication or the overlook of communication are creating uncertainty, lack of loyalty, and rumors and bring down, (Joseph, 2012).In the emplacement previously described the two biggest conflicts that arose because of the lack of and poor c ommunication was the lack of loyalty and rumors and gossip, with rumors and gossip being the biggest problem. If employees dont know the flavor of their co-workers or the company, they may resort to speculation. Whether rumors develop regarding a company optical fusion or about favoritism toward a single employee, gossip creates a hostile work environment (Baldwin, 2012). Distributing correct information would reduce gossip and also ease employees mind and earn them feel like they are valued. In an organization effective communication is an essential element, especially in a successful organization. Effective communication is needed to process and perpetrate information, ideas, thoughts and ideas between members of the organization. Lack of loyalty is also a result of lack of communication. A sense of employee identification fosters company loyalty With a lack of communication, your employees may identify less with your organization. They may look elsewhere for a job in which t hey feel a vested interest (Baldwin, 2012). The feeling of a lack of loyalty is an some other conflict that arose due to the lack of communication. umteen of the associates that were looked over for the position left Bank of America and found positions with other companies because they felt the time that they invested with the company was not valued.Unfortunately the site leader had to tour the role of the Devils Advocate but, the conflict was resolved and certain measures were taken to seduce sure that a situation like this would not happen again. The site leader did not revoke the position from the new hires that were offered the position in the Enterprise Estate Unit, however the new hires that had interviews scheduled for the position were unavailing to interview, and the tenured associates that did not set interviews offered to them because the interview quota was filled were able to get interviews and if qualified they were hired.The site leader gathered all of the assoc iates together and make sure associates understood that no matter what postings say that if you associates had not been with the company at least a year they were not allowed to apply for positions. to a fault a new rule was applied, and that rule is that all applications are not allowed to go straight through to the recruiters they had to go through human resources to make sure the employees are qualified. References Baldwin, A. (2012).Lack of communication as a weakness in organizations. Retrieved from http//www. ehow. com/info_8773766_lack-communication-weakness-organizations. html Joseph, C. (2012). How does a lack of communication cause conflict in the workplace?. Retrieved from http//smallbusiness. chron. com/lack-communication-cause-conflict-workplace-10470. html Kondrat, A. (2009, February 12). Effective communication in the workplace. Retrieved from http//suite101. com/article/effective-communication-at-workplace-a95815